Noc Specialist

Тема в разделе "Предложения работы", создана пользователем Sperasoft, 23 окт 2013.

  1. Sperasoft

    Sperasoft New Member

    Регистрация:
    20 дек 2012
    Сообщения:
    1
    Симпатии:
    0
    Requirements:
    Must be fluent in English (written and verbal)
    Previous Helpdesk Experience (telephone support)
    Excellent customer service skills

    Responsibilities:
    Infrastructure monitoring using network monitoring systems
    Provide other technical departments with service via phone, e-mail and ticket system according to procedures
    Tracking all events using an incident tracking ticketing system
    Resolve Tier 1 issues in a manner that meets pre-defined Service Level Agreements
    Track all incidents and maintain proper documentation within each incident’s ticket
    Escalate incidents and requests according to procedures
    Provide shift performance reports to superiors and other shifts

    Desired skills:
    Working experience with monitoring systems
    Basic understanding of ITIL support model
    Experience working in online gaming industry
    Experience using ticketing systems (Remedy, RT, etc.)
    Network Operations Center Experience

    We offer:
    International team of world class gamedev professionals;
    Business trips to Canada and USA;
    Opportunity for professional development;
    Competitive salary;
    Flexible working hours;
    Medical Insurance;
    Care bonus for education, insurances and health;
    Friendly team and atmosphere;
    Comfortable office in the city center with table tennis, game area and shower

    Contacts:
    E-mail jobs@sperasoft.com
     
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