Sametime 11 – What to do if file transfer is not working

[oshmianski]

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Sametime 11 – What to do if file transfer is not working – Update
I stumbled into a problem at one of my customers. In the client, the icon for file transfer was greyed out and the one for sending a screenshot was missing,

I opened a case with HCL and the suggestion was to enable the setting im.3000 in the file policies.user.xml.
to do so you have to edit the line
<policy-attribute id=“im.3000” type=“boolean” current-value=“1” default-value=“1" master-attribute-link=“null” possibl .....
By default the current-value is 0, you have to set it to 1
I did that but the file transfer was not available the same.


After checking the file I found that there were 2 occurrences of im.3000, one for the im.default.policy and the other for the im.anonymous.policy, the problem is that this setting is written only in the section “imserver.policygroup.chat”. I copied the lines from that section and added them in the “imserver.policygroup.filetransfer” section.
<policy-attribute id="im.3000" type="boolean" current-value="1" default-value="1" master-attribute-link="null" possible-value-labels="null" possible-values="null" label="im.3000.label" description="im.3000.desc" visible="true"/>

Restarted the server and now in the client I had this

Update

I checked with HCL, file transfer and screen capture are not allowed with Sametime limited use license. You should use the content of this blog post only to fix issues if you have a standard license and file transfer is not working. If you enable file transfer, you should upgrade your license to be compliant.



See here for information about what is allowed and what isn’t with the limited use license.

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